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Business FAQ
| Q : |
Who is the credit card payment provider? |
| A : |
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Mobile88.com Sdn. Bhd. is the sole authorised agent of the iPay88 Online Payment Switching Gateway. |
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| Q : |
Who processes the credit card payment? |
| A : |
Mobile88.com Sdn Bhd processes your payment. In your Credit Card statement, the names Mobile88.com OR Mobile88.com Sdn Bhd will appear. |
| Q : |
How secure is the iPay88 system? |
| A : |
The iPay88 Online Payment Switching Gateway is the same system used by many financial and non-financial corporations in Malaysia. It is also registered with Bank Negara Malaysia under the Payment System Act 2003. |
| Q : |
Can I make an online purchase? |
| A : |
Currently we are only providing email payment. |
| Q : |
What is email payment? |
| A : |
iPay88 Email Payment - Is a quick and secure way to pay for Nutrishine products via email. Just provide your email to us and we will send you an email with a payment request (or online invoice) that you can click and pay. Once the payment has been processed, we will contact you for your product pick-up information. |
| Q : |
Where can I pick-up my products? |
| A : |
We have Business Centers in JB, Negeri Sembilan, Kuala Lumpur and Ipoh. Asides from this, we have a network of over 200 mobile stockists throughout the country. |
| Q : |
Can the order be delivered to my door step? |
| A : |
Yes, our stockist network will be more than willing to provide you with this service. |
| Q : |
Are Foreign Currencies Accepted? |
| A : |
Currently, all transactions are in RM (Ringgit Malaysia). |
| Q : |
Are debit cards accepted? |
| A : |
Currently debit cards are not accepted. |
| Q : |
Are prepaid Visa Card & MasterCard accepted? |
| A : |
Yes. |
| Q : |
Is there a limit for credit card transaction? |
| A : |
Currently the limit per credit card transaction is RM5,000, and up to a maximum of RM20,000 per month. |
| Q : |
Is there a return / refund policy? |
| A : |
All transactions are subject to a cooling-off period of 14 days. |
Safety Feature
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| Q : |
Why is there such a 'safety feature' implemented? |
| A : |
This safety net is as-a-rule incorporated into the Commission Plans of many Companies as P.V (Point Value), i.e. which is why there are both P.V and B.V (Bonus Value) in them. They use the P.V as their safety feature to adjust commissions as and when there is an over-payment situation. Most long term oriented Companies need this safety feature incorporated into their Commission Plan so as to ensure that their Company remains stable and profitable in the long run. As the Development Bonus is one of those commissions which is paid on an infinity level for every Independent Distributor, irrespective whether he/she develops the business, and on an as-long-as they maintain basis, it is very clear that the Company would eventually run into trouble if the were no safety features incorporated into its commission plan. |
Maximum 20% Payout System
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| Q : |
What does 'Maximum 20% Payout System' means in Development Bonus? |
| A : |
This is a safety feature is incorporated into the Commission Plan which means, in the event of Development Bonus payout exceeds 20% of the total BV, the bonus calculation will then be based on a point system. However, do know that this is only applicable for Development Bonus. |
Commission Withdrawals
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| Q : |
Why hasn't my bank account been credited with my commission withdrawals? |
| A : |
The company practices a batch transfer system for which the cut off time is 12pm, every Wednesdays. You most probably had made a withdrawal after 12pm for this Wednesday's batch transfer, therefore your commission will be processed on the following Wednesday batch transfer. For those of you who don't maintain an account with Maybank Berhad, you also have to consider your bank's cheque clearing policy for local and outstation cheques. Generally, house cheques do not go through the clearing process. As such, you will receive your money the next day. However, the time taken may vary from bank to bank depending on the duration required to verify the particulars of payment. Local and outstation cheques however, need to go through the clearing process and the time required for your cheque to be cleared would depend on the location of the branches. Generally, local cheques would be cleared within 2-3 working days. The clearing period for outstation cheques may take 3-8 working days. However, you are advised to check with your bank as to the actual date the funds will be available. |
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